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Zenprise, Inc., a Californian developer of mobile service management software, has recently announced the release of MobileManager 4.0 for BlackBerry. The new application is created to monitor, troubleshoot and manage issues that end users might experience with BES (BlackBerry Enterprise Server) environments. This way, enterprise Blackberry users can easily carry on with whatever tasks they might have.

Organizations that use Microsoft Exchange Server 2007 and/or Windows Server 2008 Active Directory are provided, via MobileManager 4.0, with a comprehensive view over the BlackBerry messaging environment. Moreover, the new version of the software is compatible with Windows Server 2003 x64.

The 4.0 edition further brings a better Active Directory integration and several ZenPro enhancements, including no less than 500 new troubleshooting workflows (which raise their total number to 6,500). ZenPro will automate workflows and set up diagnostic tests, easily getting to the root causes of the problems with the BlackBerry services.

"Properly managing a company’s Blackberry messaging environment is costly and complicated," stated Ahmed Datoo, vice president of marketing at Zenprise. "New tools are needed to automate mobile service management and Zenprise’s MobileManager 4.0 provides IT administrators with the ability to automatically troubleshoot BlackBerry service problems."

Jasmine Noel, principal analyst with Ptak, Noel and Associates, added, "Mobile devices are today's mini computers and BlackBerry service is an enterprise-class, mission-critical, complex, distributed application. Yet enterprises are finding that the economics of applying the traditional break-call-fix support approach to mobile services does not work. What is needed is a new approach to supporting enterprise mobile services, one that combines proactive problem identification and automated troubleshooting processes so that support interaction involves pushing a resolution to the user. Companies like Zenprise are championing such an approach."

MobileManager 4.0 is available as of now, from Zenprise's official website, for prices starting at 35 USD per user (at least 1000 copies must be bought).

Labels: Blackberry

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